Terms & Conditions Surga898 – A Complete Guide for Malaysian Players

To register and use the Surga898 platform, you must meet the following eligibility requirements. Surga898 reserves the right to verify your identity and eligibility at any time, and to close or restrict any account found not to meet these requirements.

• You must be at least 18 years of age at the time of registration.
• You must be acting on your own behalf and not on behalf of any third party.
• Only one account is permitted per individual, per household, per IP address, and per device.
• All information provided during registration must be accurate, complete and up to date.
• You must submit the identity verification documents requested during the KYC process within the specified timeframe.
• Accounts may not be transferred or shared with any other person under any circumstances.

Surga898 also reserves the right to decline registrations or close existing accounts without stating a reason, entirely at our discretion. Such decisions are final and not subject to appeal.

All financial transactions on Surga898 are processed in Malaysian Ringgit (RM). We support the following local Malaysian payment methods to make your deposit and withdrawal experience as seamless as possible.

• The minimum withdrawal amount is RM30 per request for all payment methods.
• Withdrawals to e-wallets are processed within 5–15 minutes during normal business hours.
• Withdrawals to bank accounts via FPX are processed within 15 minutes to 2 hours.
• Withdrawals exceeding RM5,000 may require additional verification and can take up to 24 hours to process.
• Surga898 is not responsible for any delays caused by third parties such as banks or e-wallet operators.
• The withdrawal method must match the deposit method used. Surga898 reserves the right to decline withdrawals where the methods differ.

Surga898 offers a range of bonuses and promotions for both new and existing players. All bonuses are subject to the following conditions, and we encourage you to read the specific terms of each promotion before claiming it.

• The welcome bonus may only be claimed once per new player upon registration.
• The standard rollover requirement for bonuses is 10x the bonus amount before withdrawals are permitted.
• The rollover must be completed within 30 days of the bonus being credited, failing which the bonus will be automatically forfeited.
• Bets placed at odds below 1.50 (for sports) do not count towards meeting rollover requirements.
• Surga898 reserves the right to modify, suspend or terminate any promotion at any time without prior notice.
• Bonus abuse – including arbitrage, systematic hedging, or collusion between accounts – will result in bonus forfeiture and possible account closure.
• Only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.

Weekly cashback is calculated based on net losses after deducting all winnings and bonuses. Cashback is credited automatically every Monday and is subject to a 1x rollover only before withdrawal — meaning you simply need to place one bet of the equivalent value before you can withdraw your cashback.

All bets placed at Surga898 – whether on Malaysian Super League, EPL, live casino, slots, virtual sports, or table games – are subject to the following rules. It is the player's responsibility to understand the rules of each game type before placing any bet.

• Confirmed bets cannot be changed or cancelled except through the Cash Out function, where available for eligible bets.
• Surga898 reserves the right to void any bet displaying incorrect odds due to a technical error or human mistake.
• In the event of a postponed or cancelled sporting event, pre-match bets will be refunded in accordance with the relevant league rules.
• Match results used by Surga898 are based on official scores at the end of full-time, excluding extra time or penalty shootouts unless otherwise stated.
• For casino and slots games, RNG outcomes are final and cannot be disputed.
• Any attempt to exploit system vulnerabilities, place bets ahead of set limits, or use automated software is strictly prohibited and may result in immediate account closure.
• Minimum and maximum bet limits vary by game type and market. Please check the current limits within the game interface before placing your bet.

The security of your Surga898 account is a shared responsibility. Our platform uses 256-bit SSL encryption to protect all transactions and communications, but you also need to take steps to safeguard your account on your end.

• Use a strong password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login credentials with anyone, including family members or friends.
• Enable two-factor authentication (2FA) in your account settings for an added layer of security.
• Log out of your account after each session, especially when using a public or shared device.
• Report any suspicious activity or unauthorised access to the Surga898 support team immediately.
• Surga898 will never ask for your password via email, LiveChat, or WhatsApp — do not share it with anyone claiming to be our representative.

Surga898 is not liable for any financial losses resulting from unauthorized access caused by player negligence, including failure to protect login credentials or using unsecured public Wi-Fi when accessing your account.

Surga898 believes that betting is a form of entertainment that should be enjoyed responsibly. We are committed to providing a safe environment and supporting players in maintaining control over their betting activity.

• Set daily, weekly, or monthly deposit limits through your account settings – limits take effect immediately.
• Use the cool-off feature for anywhere between 24 hours and 6 months if you need a break from betting.
• A self-exclusion option is available for players who need a longer break — please contact our support team.
• Do not bet with money needed for essentials such as rent, bills, or food.
• Avoid chasing losses — set a loss limit and stick to it.

Surga898 reserves the right to close, suspend, or restrict any account at any time where there is reasonable cause to do so. Situations that may lead to such action include, but are not limited to:

• Registration of multiple accounts by the same individual.
• Providing false or misleading information during registration or the KYC process.
• Bonus abuse or systematic exploitation of promotions.
• Any attempt to hack, damage, or interfere with the operations of the Surga898 platform.
• Match-fixing or colluding with other players to manipulate game outcomes.
• Account usage by anyone other than the registered account holder.
• Requests from relevant law enforcement authorities.

When an account is closed due to a breach of terms, all account balances including bonuses and winnings may be forfeited depending on the nature of the violation. Surga898 will refund the original deposit balance (less any bonuses and winnings from play following the breach) for account closures that do not involve fraud.

To the fullest extent permitted by applicable law, Surga898, its directors, employees, partners and agents shall not be liable for any direct, indirect, incidental, special or consequential losses arising from the use of our platform.

• Surga898 does not guarantee uninterrupted availability of its services. Scheduled maintenance may result in brief periods of downtime.
• Betting losses incurred during unexpected technical disruptions will be investigated and resolved on a case-by-case basis.
• Surga898 is not liable for any losses resulting from a player's own betting decisions.
• All content and information on the Surga898 platform is provided "as is" without any warranty of accuracy or suitability for any particular purpose.

Surga898 reserves the right to modify, amend, or update these terms and conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this page.

• Significant amendments will be communicated to players via email or in-platform notification with at least 7 days' notice.
• Continued use of the Surga898 platform after any amendments are published constitutes acceptance of the revised terms.
• It is the player's responsibility to check this page regularly for any updates or changes.
• The "Updated" date at the top of this page indicates when these terms were last reviewed.

These terms and conditions are governed by and interpreted in accordance with applicable legal principles. Any dispute that cannot be resolved amicably between the player and Surga898 will be referred to binding arbitration.

If you have any questions, concerns or feedback regarding Surga898's terms and conditions, our team is ready to assist through the channels below. We encourage you to fully understand your rights and responsibilities before playing.

• Live Chat — The fastest way to reach us. Click the chat icon on the page to connect in under 2 minutes, available 24 hours a day.
• Email: support@surga898.click – Response within 2–4 hours on business days.
• WhatsApp – Popular among Malaysian players. Contact us via the WhatsApp number listed in your account.

Surga898's support team operates in Bahasa Melayu 24 hours a day, 7 days a week. We understand the local Malaysian context and are ready to provide clear explanations of any part of these terms and conditions that you need further clarification on.